Privacy Policy

This Privacy Policy is effective as of January 23, 2015 and replaces all prior Privacy Policies.

We at Support Connection, Inc. (“Support Connection,” “we,” “us,” or “our”) created this privacy policy (“Privacy Policy”) because we know that you care about how information you provide to us is used and shared. This Privacy Policy relates to the information collection and use practices of Support Connection in connection with our Website.

By accessing and using our Website, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Use. If you do not agree to any of these terms, then please do not use the Website. Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Terms of Use.

Information We Collect

1. Personal Data

We collect personally identifiable information from you when you voluntarily provide such information, such as when you make a donation, complete the volunteer sign-up form, sign up for our mailing list or when you otherwise contact us with inquiries or respond to one of our surveys (such information is collectively referred to herein as “Personal Data”). We do not collect any Personal Data from you when you use the Website unless you provide us with the Personal Data voluntarily. When you voluntarily submit your Personal Data to us, you are giving us your consent to the collection, use, and disclosure of your Personal Data as set forth in this Privacy Policy.

2. Other Information

We may collect additional information (collectively, the “Other Information”). Such Other Information may include:

From You. Additional information that you voluntarily provide to us, such as hobbies, personal interests, skills, gender, marital status, occupation, survivor stories, counseling and service preferences, and other information.

From Your Activity. Information that we automatically collect when you use the Website, including, without limitation:

  • IP address, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, sections of the Website visited, etc.;
  • Information about a mobile device, including universally unique ID (“UUID”), Platform type and version (e.g., iOS or Android), carrier and country location, hardware and processor information (storage, chip speed, camera resolution, NFC enabled), and network type (WiFi, 2G, 3G, 4G); and
  • Activity and usage information occurring via the Website, including search information.

From Cookies. Information that we collect using “cookie” technology. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive so that your computer will “remember” information about your visit. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect Other Information and to enhance your experience using the Website. If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the Website may not function properly.

How We Use Your Information.
We will use the Personal Information and Other Information for the following purposes:

  • To respond to your requests and to provide you with the Website;
  • To respond to your inquiries and contact you about changes to the Website;
  • To send you notices (for example, in the form of e-mails, mailings, and the like) regarding programs, services and events Support Connection is offering;
  • For any other purposes disclosed at the time the information is collected or to which you consent; and
  • As otherwise specifically described in this Privacy Policy.

We may also use your information to improve our Website, and may use other information to enable us to customize your user experience.

We, like many organizations, sometimes hire other companies to perform certain business-related functions. Examples include mailing information, maintaining databases, and hosting services. When we employ another company to perform a function of this nature, we provide them with the information that they need to perform their specific function, which may include Personal Information. We require such third parties to maintain the confidentiality of such information and use such information only as necessary to provide us with designated services.

The information that we have collected, including Personal Information, may be transferred along with our other business assets upon the acquisition of all of our assets.

We may disclose your Personal Information and Other Information to government authorities, and to other third parties when compelled to do so by government authorities, at our discretion, or otherwise as required by law, including but not limited to in response to court orders and subpoenas. We also may disclose your Personal Information and Other Information when we have reason to believe that someone is or may be causing injury to or interference with our rights or property, other users of this Website, or anyone else that could be harmed by such activities.

Other than as disclosed herein, Support Connection does not share, sell, or otherwise disclose your Personal Information or Other Information with third parties.

How We Protect Your Information.
The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. We take commercially reasonable steps to protect the Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet.

Email Communications.
Email communication that you send to us via the email links on the Website may be shared with a staff member, employee, volunteer, counselor or the expert that is most likely to be able to address your inquiry. If you provide Personal Data in your email, it will be used only for the purposes of answering your email. From time to time, we may send you website-related emails.

Newsletters and Alerts.
You will be given the option to receive newsletters, e-marketing materials and other communication on the Website. You can unsubscribe from such newsletters, e-marketing materials and other communications by clicking on the unsubscribe link.

The Website is not intended for children, and we do not knowingly collect Personal Information from children. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Information through the Website without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us, and we will endeavor to delete that information from our databases.

Changes to This Privacy Policy.
This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time, and will post any changes on the Website as soon as they go into effect. By accessing and/or using the Website after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please refer back to this Privacy Policy on a regular basis.

How to Contact Us.
If you have questions about this Privacy Policy, please e-mail us at, “PRIVACY POLICY” in the subject line, or mail us at the following address: Support Connection, Inc., 40 Triangle Center, Suite 100, Yorktown Heights, NY 10598.